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Contact Julia Moody
Contact Email JMoody@trans-united.net
Position Technical Support Rep - Electronics
Job Type Permanent
Education
  • Proper phone etiquette and strong communication skills
  • Very good written and verbal English communication
  • Knowledge of relevant electronic circuitry and software
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Multi-tasking capabilities
  • Can pass a basic Ethernet network knowledge test as part of the interview process
  • Be comfortable working with Microsoft Operating systems and Microsoft Office Software
  • Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period.
  • Assist with technical training at corporate facility for distributor certification
Duties / Responsibilities
    To provide technical and network problem resolutions to Business Customers by performing question-based diagnosis while guiding users through step-by step processes. The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner.
  • Interact with customers to provide response to inquiries, concerns, and requests about products and services
  • Gather customers information to determine the issue by evaluating and analyzing the symptoms and system logs
  • Diagnose and resolve technical hardware and software issues involving system operations, integration, IP operations, and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per outlined specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Weekly reports outlining status of on-going calls
  • Stay current with system information, changes and updates
Location Mississauga, ON
Pay Range 60K, benefits
Date Posted 2024-01-08
   
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