Trans-United Consultants Ltd.
Engineering, Technical, Skilled Trades, Management & Computer positions



Candidate Resources

Search Career Opportunities

Current Available Job Seekers

Contact Us

CASL Policy

Privacy Policy


Current Career Opportunities

Jobs List | Job Details

Submit your resume in MS Word format. If you know of someone who may be interested in this position, please email the job description.

Contact Julia Moody
Contact Email
Position Technical Support Rep - Electronics
Job Type Permanent
  • Proper phone etiquette and strong communication skills
  • Very good written and verbal English communication
  • Knowledge of relevant electronic circuitry and software
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Multi-tasking capabilities
  • Can pass a basic Ethernet network knowledge test as part of the interview process
  • Be comfortable working with Microsoft Operating systems and Microsoft Office Software
  • Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period.
  • Assist with technical training at corporate facility for distributor certification
Duties / Responsibilities
    To provide technical and network problem resolutions to Business Customers by performing question-based diagnosis while guiding users through step-by step processes. The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner.
  • Interact with customers to provide response to inquiries, concerns, and requests about products and services
  • Gather customers information to determine the issue by evaluating and analyzing the symptoms and system logs
  • Diagnose and resolve technical hardware and software issues involving system operations, integration, IP operations, and more
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues per outlined specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Weekly reports outlining status of on-going calls
  • Stay current with system information, changes and updates
Location Mississauga, ON
Pay Range 60K, benefits
Date Posted 2024-06-26
Tell A Friend