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Contact	Julia Moody
Contact Email	JMoody@trans-united.net
Position	Technical Support Rep - Electronics
Job Type	Permanent
Education	Proper phone etiquette and strong communication skills Very good written and verbal English communication Knowledge of relevant electronic circuitry and software Knowledge of customer service principles and practices Effective listening skills Multi-tasking capabilities Can pass a basic Ethernet network knowledge test as part of the interview process Be comfortable working with Microsoft Operating systems and Microsoft Office Software Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period. Assist with technical training at corporate facility for distributor certification
Duties / Responsibilities	To provide technical and network problem resolutions to Business Customers by performing question-based diagnosis while guiding users through step-by step processes. The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner. Interact with customers to provide response to inquiries, concerns, and requests about products and services Gather customers information to determine the issue by evaluating and analyzing the symptoms and system logs Diagnose and resolve technical hardware and software issues involving system operations, integration, IP operations, and more Research required information using available resources Follow standard processes and procedures Identify and escalate priority issues per outlined specifications Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated tracking software Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Weekly reports outlining status of on-going calls Stay current with system information, changes and updates
Location	Mississauga, ON
Pay Range	60K, benefits
Date Posted	2024-06-26
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