Trans-United Consultants Ltd.
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Contact Rob Fratric
Contact Email
Position After-Sales Technical Support Specialist - Cambridge
Job Type Permanent
    • College Diploma in HVAC or HVAC Technician or other technical • 3 yrs+ experience working in HVAC related industry / sector, ideally with knowledge of PTAC units or Air Curtains • Ability to read wiring diagrams • Strong English communication skills – written and verbal; French language skills an asset • Ability to prioritize, manage a busy workload and work under pressure • Highly organized with strong attention to detail • Sales driven and able to build relationships both internally and with customers
Duties / Responsibilities
  • Gain / Use understanding of PTAC and Air Curtain operations to provide technical support for all internal and external inquiries
  • Provide training for internal team members, key distributors and outside technicians
  • Answer technical support inquiries in a timely manner
  • Visit job sites as required
  • Conduct product commissioning when required
  • Track technical calls to identify trends
  • Perform training sessions on new product implementation and existing product portfolio to internal users and external contractors / distributors
  • Update BOM as requested by the inside sales team
  • Work with manufacturing team to improve quality control
  • Review returned units and provide determination of product status
  • Deliver results and meet targets to achieve set goals
  • Work to find information needed from others and proactively share own knowledge as part of mandate of position
Location Cambridge Ontario
Pay Range $65K + good benefits
Date Posted 2021-06-06
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