Trans-United Consultants Ltd.
Engineering, Technical, Skilled Trades, Management & Computer positions
 
 
 
 
SEARCH CAREER OPPORTUNITIES

Jobs List | Email Your Resume | Job Details Login

Submit your resume in MS Word format. If you know of someone who may be interested in this position, please email the job description.

Contact Rob Fratric
Contact Email rfratric@trans-united.net
Position After-Sales Technical Support Specialist - Cambridge
Job Type Permanent
Education
    • College Diploma in HVAC or HVAC Technician or other technical • 3 yrs+ experience working in HVAC related industry / sector, ideally with knowledge of PTAC units or Air Curtains • Ability to read wiring diagrams • Strong English communication skills – written and verbal; French language skills an asset • Ability to prioritize, manage a busy workload and work under pressure • Highly organized with strong attention to detail • Sales driven and able to build relationships both internally and with customers
Duties / Responsibilities
  • Gain / Use understanding of PTAC and Air Curtain operations to provide technical support for all internal and external inquiries
  • Provide training for internal team members, key distributors and outside technicians
  • Answer technical support inquiries in a timely manner
  • Visit job sites as required
  • Conduct product commissioning when required
  • Track technical calls to identify trends
  • Perform training sessions on new product implementation and existing product portfolio to internal users and external contractors / distributors
  • Update BOM as requested by the inside sales team
  • Work with manufacturing team to improve quality control
  • Review returned units and provide determination of product status
  • Deliver results and meet targets to achieve set goals
  • Work to find information needed from others and proactively share own knowledge as part of mandate of position
Location Cambridge Ontario
Pay Range $65K + good benefits
Date Posted 2021-06-06
   
Apply | Tell A Friend