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Contact |
Rob Fratric |
Contact Email |
rfratric@trans-united.net |
Position |
Project / Account Manager - Hamilton |
Job Type |
Permanent |
Education |
- Bachelor’s Degree in Materials Engineering, Metallurgical Engineering or Mechanical Engineering preferred; other disciplines may be considered
- 5 yrs+ experience in project management and customer liaison in industrial environments
- 3 yrs+ experience with steel making, industrial ceramics, refractory installation or related industry an asset
- Ability to develop and manage customer relationships at multiple levels of an organization from hourly to salaried to upper management
- Good communication, negotiation and persuasion skills
- Ability to manage internal communications with commercial, technical and customer service teams
- Ability to manage multiple issues and projects within a specified timeframe
- Ability to acquire an understanding of customer’s product, production, quality, and logistics processes
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Duties / Responsibilities |
- Manage all project work at customer site
- First line of communication between external customer and internal company staff / support groups on all issues
- Responsible for the Health and Safety of staff personnel on site
- Manage daily service activities such as:
- Inventory Control
- Product Usage forecast and delivery schedules
- Obtaining and processing appropriate information for timely invoicing
- Routine data collection
- Preventative and emergency equipment maintenance
- Co-ordination of customer’s personnel relative to installation and handling of material
- Customer efficiency
- Company profitability
- Recognize and act on opportunities for continuous improvement in process performance
- Work with technical support teams to implement appropriate emerging technologies
- Prepare and present monthly, quarterly and annual performance reports for internal and external publication
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Location |
Hamilton, Ontario |
Pay Range |
TBD |
Date Posted |
2018-05-25 |
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